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Q. Does Pro Cycle accept credit cards ?
A. Pro Cycle does not accepts credit
cards.
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Q. Does
Pro Cycle really have all the listed motors available for shipping ?
A. Pro Cycle does not hold any of the
motos listed on our website. We can bring you any of the motors listed in the
"NEW MOTORS" category from our supplier within 7 business days. Motors listed
under "USED MOTORS" category are available for immediate shipping from their
respective owners.
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Q. What is the currency used?
A. We provide 3 currencies at this time: GBP(British Pounds), EURO(European Currency) and USD(UnitedStatesDollar), however we will refer the prices to $USD dollar, because this is the currency in which we are buying from our suppliers.
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Q. What are the payment
options?
A. We provide an escrow payment
from TripleDeal.Com, expenses
at your own cost and DirectPayment to our bank account based on the Invoice
we`ll send you after your order successfully completed. We will offer Free
Shipping to customers who choose to pay by DirectPayment.
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Q. What are the shipping options?
A. For most of our vehicles, we provide
shipping from 1aaMOTORCYCLES Transport or ShippingMasters .
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Q. Can I get a printed receipt for my
payment?
A. Yes. After the completion of our
convenient payment and shipping options, you can print the order confirmation
screen that will contain all pertinent of your payment information. Pro Cycle
also sends this same information to you automatically, via e-mail.
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Q. What do you consider my billing address?
A. Your billing address is the same
address information on file with your credit card. When entering this
information during the Registration process it is important that you enter this
information exactly as it appears on your credit card statement. If the
information is not accurate, we may not be able ship you the item.
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Q. I purchased a few items from you during
the same timeframe. Can you ship them together?
A. Yes, we are able to accommodate this
request. We have multiple processing facilities and items may be shipped from
different locations.
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Q. How do
you calculate shipping costs?
A. We use an average shipping cost
based upon the weight of the item. The shipping cost will be included into the
Order message confirmation you`ll receive on purchase.
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Q. How do
I track my shipment?
A. Once we ship your order you receive
an e-mail confirmation of your shipment. This includes a tracking number and a
link to our carrier`s web site where you can track the progress of your
shipment. Please note, we assign tracking numbers before our carrier actually
picks up your shipment; tracking links may take up to 24 hours to be activated
within the carrier`s system.
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Q. What
do I do if my shipment never arrived?
A. Please allow up to 10 business days
for your item to be delivered. If it still has not arrived, please use the link
to the carrier`s web site provided in the "shipment confirmation e-mail" we sent
to you to investigate — or contact support@pro-cycle.co.uk
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Q. I
received my product damaged. What do I do?
A. We professionally package safetly
our products to ensure that they reach you in the best condition. If your
product is damaged, please save all packaging and e-mail support@pro-cycle.co.uk . We will
respond to your claim on the following business day to resolve the
matter.
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Q. Can I
have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to
P.O. Boxes at this time.
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Q. Can I
have a package delivered without a signature requirement?
A. You may have a package delivered
without a signature requirement. However, some carriers will not leave packages
at certain residences due to their own security and delivery guidelines. In
these cases, the driver will leave a "call tag" with a number you can call to
reschedule delivery. We recommend shipping to a location where someone can
accept and sign for your package.
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Q. How do
I ship items to a different address?
A. You must send us an e-mail at
support@pro-cycle.co.uk and
specify where you want your purchase shipped. It can be different from your
registration billing address. You may specify any ship-to street address within
Europe countries and USA States. For high value items, we may require that we
ship the item to your bill to address if the ship to address is not the
same.
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Q. Is the
information you collect secure?
A. We want our customers to feel secure
when ordering merchandise over the Internet and paying through our checkout
service. We utilize a technology called Secure Socket Layer (SSL), which creates
a "secured" shopping mode to encrypt all sensitive information before it`s sent
over the Internet.
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Q. Do you buy second hand
vehicles?
A. Yes, we can buy your vehicle if the
price is fair. Please e-mail us at info@pro-cycle.co.uk
with yout vehicle pictures, details and
price and we`ll make you an offer.
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Q. You
still have questions ?
A. Please contact us to find out more
details.
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